QualityReflection PondAcademic VillagesGraduation DayCollege of Medicine

☑ Quality Management Customer Inquiry     ☑ Feedback Form

The Quality Management & Improvement Department (QMI) was created within the Facilities and Safety (F&S) domain to support our commitment to improve the level and quality of services F&S departments provide to students, faculty, staff, and the UCF community. QMI focuses on developing and sustaining a culture that emphasizes continuous process improvement, manages resources efficiently, and produces measurable outcomes with reliable results. Our goal is to positively impact the UCF Community, resulting in a healthy, safe workplace with satisfied customers. Facilities and Safety’s success is our success!


The vision of QMI is to provide quality assurance services that assist F&S departments and personnel to achieve their goals, sustain high performance, and improve customer satisfaction.


The mission of QMI is to promote a culture of high customer satisfaction through assurance of workmanship; compliance with University policies, rules and regulations, statutory requirements, internal F&S policies and procedures; and continuous improvement. We are dedicated to improving processes within F&S to ensure that all personnel do the right thing and do it right, the first time and every time.

Core Values

Quality: The highest levels of excellence are maintained and exemplified
Integrity: Honesty, consistency, and respect govern our work
Teamwork: Challenge the status quo and work with our internal and external customers to improve our UCF Community

Please direct general comments and suggestions about this website to Matthew.Green@ucf.edu